Return Policy

All refunds issued by TGO for returned merchandise must match the original form of payment. Customers will receive cash refunds for cash and check purchases, credit to the appropriate card for debit and credit card purchases, credit to the appropriate account for PayPal, and other purchases using authorized payment systems, and merchandise credit for gift card or merchandise credit card purchases or any return without a receipt or packing slip. Cash refunds require an original purchase receipt.

You can return merchandise purchased at the TGO store at 112 N. Cherry St. Cherryville, NC 28021 for refund, credit or exchange as follows:

1. Return with a purchase receipt:
   

   If you have a valid purchase receipt, TGO will give you a refund of the purchase price in the original form of payment, or an even exchange of the merchandise.

2. Return with a gift receipt:
   

   If you have a valid gift receipt, TGO will give you a refund of the purchase price in the form of a merchandise credit, or an even exchange of the merchandise.

3. Return without a receipt:
   

   If you do not have a valid receipt, TGO will attempt to verify the purchase if it was made with a credit or debit card. If TGO verifies the purchase, we will give you a refund of the purchase price in the original form of payment, or an even exchange of the merchandise. If TGO cannot verify the purchase, we will give you a merchandise credit equal to the item's lowest price sold within the past 90 days, or an even exchange of the merchandise. Customers must present valid government-issued photo identification (ID) to make a return without a receipt.

You can return merchandise purchased at teamgreatoutdoors.com to our our store for refund, merchandise credit or exchange, or by parcel carrier/mail for refund, as follows:

1. Return to store with a packing slip:
   

   If you purchased merchandise from teamgreatoutdoors.com, your packing slip is your receipt. You can obtain a copy of your packing slip at teamgreatoutdoors.com using Order Status or by contacting TGO for assistance. (704) 445-2034 If you have a valid packing slip, TGO will give you a refund of the purchase price, in the original form of payment, or an even exchange of the merchandise.

2. Return to store without a packing slip:
   

   If you do not have a valid packing slip, TGO will attempt to help you obtain a copy. If TGO verifies the purchase, we will give you a refund of the purchase price, less other academy.com charges, in the original form of payment, or an even exchange of the merchandise. If TGO cannot verify the purchase, we will give you a merchandise credit equal to the item's lowest price sold within the past 90 days, or an even exchange of the merchandise. Customers must present valid government-issued photo identification (ID) to make a return without a packing slip.

3. Return by parcel carrier/mail with a packing slip:
   

   If you have a valid packing slip, you may return the merchandise to TGO by parcel carrier/mail at the address below for a refund of the purchase price, less other teamgreatoutdoors.com charges, in the original form of payment:

   Shipping address for returns/exchanges

   112 North Cherry Street. Cherryville, NC 28021.

   Please fill in any requested information on the packing slip, and include the packing slip in the return box. TGO will issue refunds after it has received and inspected the returned merchandise. Items purchased online and picked up in store are not eligible for return by parcel/carrier and must be returned in store.

TGO strives to keep its prices low every day by monitoring returns reserving the right to limit or refuse returns as follows:

1. Returned merchandise must be resalable:
   

   Except if there is a product defect, in-transit product damage, or a valid product performance issue, returned merchandise must be resalable (no visible wear or usage), in original packaging, and with all paperwork, parts, and accessories.

2. Returns to a store without a receipt or packing slip require valid identification:
   

   TGO requires valid government-issued photo identification (ID) for all returns without a valid receipt or packing slip. Examples of valid ID include, but may not be limited to: U.S., Canada or Mexico Driver License, Passport, U.S. Military ID, State-issued ID card, U.S. Permanent Resident Card, U.S. Laser Visa, Matricula Consular, Canadian Province identification. Academy may review and retain your ID information and return history solely for purposes of authorizing returns and preventing return fraud and abuse.